Customer Agreement, Policies, Terms and Conditions
As a customer of Wild Orchid Event Production,LLC, you agree to be bound by the following policies, terms and conditions:
Payment: A 50% down payment is required to begin embroidery/printing, unless special arrangements have been made in advance. We accept cash, checks, and all major credit cards. Payment in full is required to release the job. A $25 NSF fund fee will apply to any returned checks.
Turnaround Times: Standard turnaround for screen printing is 7-10 business days and 10-14 days for embroidery once items/products are received (after artwork approval and receipt of required 50% deposit). Rush production is available for most products and services. Additional fees apply.
Rush Orders: Rush orders may be subject to a 35% upcharge. Contact us for current rush production availability.
Out of Stock Items: On occasion, our vendors may run out of particular style or color in a certain brand. If this occurs we have a variety of product substitutes available from alternate vendors. Pricing may vary with vendor. If you choose to wait for the item to come back in stock, day one of production begins the day the blank items are received.
Estimates, Proposals, Quotes: Estimates, quotes, proposals, etc. expire within 15 days and are subject to change upon review of submitted artwork.
Screen/Embroidery Setup Fees: Screen/embroidery setup fees are for the rental and preparation of the screen/file, for a particular print/embroidery job. Payment of screen/file setup fees does NOT constitute the purchase of a screen/digitized file. Artwork charges will apply if artwork is not deemed “camera ready”.
Printing Methods and Materials: Unless otherwise specified, Wild Orchid Event Production, LLC will choose the imprint method and imprint size we feel is best suited for the job.
Customer Supplied Materials: Customer-supplied materials (i.e. garments, caps, bags, promotional products, or specialty paper stocks) are left entirely at the customers own risk. We are not responsible for any damage to said garments. Any misprints will be credited as a print owed and not as an item owed.
Artwork Proofs: Artwork proofs are used to ensure the accuracy of a print job and the order details. Wild Orchid requires receipt of a signed, faxed or emailed copy of each job’s proof in order to begin the first day of production. All sales are final since artwork approval is necessary before a job can enter production. You [the purchaser] certify that you own the rights to or have a license to use previously copyrighted or trademarked image(s) being used in the design of your order.
Color Accuracy: Due to variances in computer monitors and printers, colors in an artwork proof or mockup are not true to the finished product. If you desire a specific color match, please specify the color by providing either a physical sample or listing a corresponding Pantone Ink color (PMS color) on your purchase order. Additional color matching fees apply.
Mistakes and Misprints: In the event that Wild Orchid is responsible for a mistake in order production or fulfillment, the misprinted items will be reprinted. We do not offer refunds. Returns for the mistake must be reported within 3 days of receiving product and must be returned unused, unwashed and it’s original packaging. Because these are custom made items, WE CANNOT ACCEPT RETURNS OR EXCHANGES FOR INCORRECT SIZES, COLORS, OR DESIGNS WHICH WERE INCORRECTLY SELECTED OR ENTERED. Under no circumstance does Wild Orchid reimburse (or provide credit) for return shipping costs incurred by the customer. There are no refunds on personalized items.
Copyrights and Ownership: In accordance with copyright laws, a design is the property of the designer; said design cannot be reproduced in any way, without the written consent of the owner. All drawings, artwork files, color separations, films, screens, proofs & other visual presentation materials supplied by Wild Orchid shall remain the property of Wild Orchid and may be shown in printed or online portfolios for the length of the lifetime of the artist. Final artwork & concepts may not be given to other artists to alter, reproduce or post online in any way without the express written permission of Wild Orchid.
Shipping: We ship all orders via UPS Ground or USPS unless otherwise specified. If you prefer a specific carrier, please specify the carrier name upon order placement. Shipping is not included in estimates unless specified. Shipping time is NOT included in turnaround time.
Packaging: Unless other arrangements have been made, all jobs will be shipped in bulk packaging.
Order Receipt: We encourage you to check the quantity and quality of your order immediately. Wild Orchid will not be held responsible for problems with your order. All sales are final since artwork approval is necessary before a job can enter production.
Order Cancellations: If you need to cancel your order, refund amounts are determined based on the status of the order’s production. Refunds may be subject to applicable return shipping and/or restocking fees.
Ethical Standards: Wild Orchid reserves the right to refuse service. All artwork is subject to review and must be free of obscene, vulgar, violent, or sexually suggestive content.
You agree to defend, indemnify and hold harmless Wild Orchid Event Production, LLC from and against any and all claims, damages, costs and expenses, including attorneys’ fees. You also certify that you own the rights to or have a license to use the image(s) being imprinted as part of your order.
Privacy: Wild Orchid is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you’ll find valuable. If you would rather not receive this information, you may send an e-mail to firstname.lastname@example.org with “unsubscribe” as the subject line. Wild Orchid does not sell, trade or rent your personal information to others.
* Wild Orchid Event Production, LLC Customer Agreement, Policies, Terms and Conditions are subject to change without notice.